Thrizer - Payments for Therapists

FAQ

What is Thrizer?

Thrizer is a modern payment platform designed for therapists. We are integrated with health insurances, so that clients with out-of-network benefits will automatically get reimbursed for your session costs by their insurance.

Thrizer automates and improves the out-of-network process for clients, without adding undue costs to your practice, so that you both can focus on what matters.

How does Thrizer work?

Thrizer works by directly integrating with health insurances. For you, Thrizer works like any other payment application. We offer a secure and simple way to charge your clients for appointments.

With each payment, an insurance claim is generated and submitted to the client's insurance automatically. Once processed, the claim amount will either be applied to the client's deductible or reimbursed. Any reimbursements are routed to the client's bank account directly!

Can I use Thrizer for clients who do not have out-of-network benefits?

Absolutely! Thrizer accommodates clients who do not have OON benefits and those who do not wish to use theirs. You simply set their billing type to "Standard Pay". For these clients, no claims are submitted to their insurance when you charge them for a session.

Do I need to switch over to Thrizer completely?

Absolutely not! Feel free to use Thrizer for one client or all clients. There are no minimum client requirements or other arbitrary limitations.

How do I add my clients?

You can add your clients to Thrizer simply by clicking "Add Clients" for the Clients tab in your account. You just need to enter in their name and email.

Your client will then receive an email notification to finish setting up their account!

What do my clients need to do to onboard to Thrizer?

Once your client receives their email notification to join, they can simply click on the link provided to finish setting up their account. To set up their account correctly, they need to take three steps:
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Accept your invitation, add a payment method, and enter their insurance information (if OON Pay).

What are Thrizer's privacy and security measures?

We hold your and your clients’ privacy, security, and confidentiality as upmost priorities. Our technology, processes, and infrastructure follow the highest standards of security and protection.
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Our technology is fully HIPAA compliant and our browsing encryption system (SSL) follows best practices, providing world class online security and encryption.

How do I charge clients for appointments?

You can charge clients for appointments from the Billing tab in your account by clicking the Add Charge button. You will be able to select the client, their payment method, and enter any appointment information needed for the claim submission.

How do I receive payments from clients?

When clients set up their Thrizer account, they connect their preferred payment method. Any time you charge a client, the client's card is charged and payment is stored in your Thrizer balance. Payouts occur every Friday and will include all payments you've received in the past week.

How often can I set my payouts?

At this time, we only offer rolling weekly payouts. In other words, payouts are initiated on a weekly basis with the payment cycle "rolling" or continuing indefinitely, until you stop making payments in Thrizer. Payouts occur every Friday and will include all payments you've received in the past week.

Can I charge clients for no-shows or late cancellations on Thrizer?

Yes! When adding a charge for your client, you have the option to charge for no-shows or any other miscellaneous charge. No claims are generated or submitted with either of those charge types.

What if my client’s card gets declined?

Your client's card can be declined for a variety of reasons, including insufficient funds, overdue balance, expired or canceled cards, or fraud protection from the issuing bank. In any of these cases, the charge will be declined in real-time and you will be notified of the decline reason. You will need to connect directly with the client to remedy this.

What if I need to refund a client?

You can refund your clients directly from your Thrizer account, by going to your transaction list and clicking the refund button. The client will see the refund within 5-10 days on their original payment method, and you will see the amount deducted from your next payout.

Can my clients use HSA or FSA cards?

They absolutely can! Connecting HSA and FSA cards are the same process as connecting any other card to Thrizer.

Can my clients connect multiple payment methods to Thrizer?

Yes! Clients can connect as many payment methods as they would like to their Thrizer account. This can help in situations where clients manage their finances across multiple cards, or would like to use prepaid cards.

How do clients know if they have out-of-network benefits?

Once the client enters their insurance information in their Thrizer account, the platform runs an automatic OON benefit check. Both you and the client receive the email breakdown of the benefits, which include the deductible amount, co-insurance, and estimated reimbursement amount.

Alternatively, you can email our support team the client's insurance card and we can check benefits for you as well!

How is the estimated reimbursement rate calculated?

The estimated reimbursement rate is calculated from the client's co-insurance and their "allowed rate" for out-of-network mental health services. These quotes are just estimates based on our data and experience with insurances and their allowed amounts for different services.

What is an allowed rate?

The allowed rate is the maximum amount that the client's insurance will accept and reimburse for a specific medical service. It is not necessarily the same as the amount that you charge clients.

Allowed rates vary by insurance company and insurance plan, and are generally decided on a per-case basis at the time of the first claim.

How long does it take for clients to be reimbursed?

Reimbursement times vary widely by insurance company. Major payers, such as United Healthcare, Aetna, Cigna, and certain BCBS plans often process claims and issue reimbursements within a week of the appointment. Other, smaller payers may take up to 4 weeks to process claims.

How do clients submit insurance claims?

Insurance claims for your appointment are automatically generated and submitted to the client's insurance upon your successful appointment charge! No further action is needed from their end or your end.

How can my clients and I check the status of their claims?

Clients can view all previous claims, their status, and their result directly from their Thrizer account. Clinicians can also view the status of any client claim from the Clients tab in their account, by clicking on any client and navigating to the Claims section.

Does my client need a diagnosis to be reimbursed?

Yes, insurances require a valid ICD-10 diagnosis code in order to accept claims and issue reimbursements.

How do you handle claim delays and denials?

Claim delays may happen for a variety of reasons, such as an insurance requesting license verification. Claim denials are rare, but may happen on occasion.

In either case, our team provides end-to-end support so that the reason behind the delay or denial is clear and the resolution is clearer. Our team works hard to resolve any pending issues immediately and expedite claims accordingly.

How can I help my clients submit their superbills from before Thrizer?

You can email those superbills to Thrizer Support and we'd be happy to submit those for your client, and manage them like any other claim, as a courtesy!

What is the cost of using Thrizer?

A flat 3% payment processing fee for your transactions (charges) through Thrizer

Are there any monthly fees?

There are no monthly fees to use Thrizer.

What about merchant fees, claim fees, or usage fees?

Nope! The only fee is the 3% payment processing fee.

How do you make money?

We make money from payment processing fees and our paid feature for clients, Thrizer+.

How much does Thrizer+ cost?

Thrizer+ is a flat 5% fee (of the reimbursement amount) for clients who opt-in. This fee is added on to their copay at the time of payment.

The modern payments solution built for therapists

Client payments,
‍

reimagined

modernized

simplified

OON Pay

Private Pay

How It Works

Add your clients

Check benefits automatically

Charge for appointments

Automatic claim submission

Streamlined reimbursements

Weekly payouts

Account with ease

Thrizer+

Upgrade Your Client Experience

Built to Scale

Out-of-Network Therapy
Has Never Been Easier

OON therapy has never been
Easier

FAQ