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Hi there! I’m Malik Rashid, and I currently serve as the Operations Lead here at Thrizer.
I still remember when Raunak first reached out to me about Project Thrizer. The way he described the vision—it wasn’t just a company idea; it was a movement. As he walked me through his mission to simplify the chaotic world of insurance and bring clarity to mental health billing, something clicked. I knew right then: this was going to work. More importantly, I knew I had to be part of it.
My journey into medical billing started over seven years ago, and it’s taken me through every part of the revenue cycle. From day one, I’ve been driven by the desire to remove obstacles that prevent people from getting the care they need. Everyone always talks about in-network billing—but no one really stops to ask: what about out-of-network care? How can we build systems that support clients who don’t fit neatly into standard insurance boxes? How can we make therapy more accessible to them, too?
That’s one of the many reasons I’m proud to be part of Thrizer. We’re rethinking the rules, building tools that make reimbursement smarter and more transparent—for providers and clients alike. What excites me most is how mission-driven the work is. We’re not just improving systems; we’re improving lives.
From day one, I’ve felt seen, valued, and trusted to do what I do best. The team is sharp, forward-thinking, and full of heart. There’s something powerful about collaborating with people who genuinely care—not just about the work, but about the why behind it.
Outside of work, I’m always exploring ways to blend tech and service—whether it’s streamlining provider workflows or mentoring the next generation of revenue cycle leaders. And when I’m off the clock, you’ll find me discovering new cities, catching up on podcasts, or chasing the perfect cup of coffee.
I love working with Thrizer and have big plans for improving operations in 2025 and beyond.
Here are my top three goals for Thrizer this year:
1. Enhance Provider Support Systems
I want to ensure that every provider we work with feels fully equipped, heard, and valued. That means building better onboarding tools, improving training resources, and offering real-time support that reduces friction at every touchpoint. My goal is to create a seamless and empowering experience so providers can focus on what they do best—supporting their clients—without getting bogged down in the complexities of billing.
2. Improve Client Transparency and Trust
Out-of-network billing can feel like a black box for many clients. One of my top priorities is to illuminate that process—offering clearer timelines, easier-to-understand claim statuses, and proactive communication that builds trust. We’re not just delivering reimbursements; we’re giving clients peace of mind. I believe that transparency builds lasting relationships, and I want every client to feel confident navigating their care journey with us.
3. Build Scalable and Sustainable Operational Workflows
As Thrizer grows, we need systems that scale with us—without sacrificing the human-centered approach that defines our work. My focus here is on designing workflows and support structures that are efficient, intuitive, and resilient. This includes implementing automation where it adds value, standardizing internal processes, and ensuring that as we grow, our quality of service grows too. Scalability isn’t just about handling more volume—it’s about doing it with grace, consistency, and care.
Thanks for taking a moment to learn a bit about me. I’m beyond excited to be part of this revolutionary chapter—and I can’t wait to see where we take Thrizer next.
