Navigating Insurance Reimbursement for Therapy: A Simple Guide

Brandon Grill
December 8, 2023

Getting insurance to pay for therapy sessions can be confusing. Many people who need therapy find it hard to understand how to use their health insurance for these sessions. This article is here to make it easier for you to understand and do this.

Continue reading to learn:

So, how can you use insurance to pay for therapy?

Understanding Insurance Coverage for Therapy

Knowing if your health insurance will cover therapy sessions is crucial. Health insurance is a plan that helps with costs for medical needs, including doctor visits, medicines, and therapy sessions. Each plan has its own rules about what it covers, which is why it's important to understand your plan.

There are different types of health insurance plans. Some might cover more therapy sessions than others, and some might only cover certain types of therapy. It’s important to look at your individual plan, as it’ll be unique to you and not comparable to another’s plan.

It's also important to know about in-network and out-of-network therapists. In-network therapists have an agreement with your insurance to charge certain rates, which usually means you pay less. Out-of-network therapists don’t have this agreement, so seeing them might cost you more.

Knowing these details can help you make the best choices about your therapy and how to pay for it. 

Eligibility and Requirements for Mental Health Insurance Coverage

To get your therapy sessions covered by insurance, there are certain rules you need to follow. These rules are about who can get their therapy paid for by insurance and what you need to do to make that happen.

First, you need to check if you're eligible. This means your insurance has to agree that your therapy is necessary. Sometimes, this might require a doctor's note or a specific diagnosis from a therapist. Get this information early so you don't face problems later.

You might also need to do some paperwork before starting therapy. This can include forms from your insurance company or details from your therapist about your treatment. Some insurance plans ask for pre-authorization. This is like getting permission beforehand to make sure your therapy sessions will be covered.

Remember, every insurance plan has different rules. It’s always a good idea to talk to your insurance company to understand exactly what they need from you. This way, you can be sure you're doing everything right to get your therapy covered.

Step-by-Step Guide to Filing a Therapy Claim

Filing an insurance claim for therapy can seem complicated, but it's easier when you know the steps. Here's a simple guide to help you through the process:

  1. Gather Your Information: Before you start, make sure you have all the necessary information. This includes your insurance ID, details about your therapy sessions, and any paperwork your therapist gives you.

  2. Complete the Claim Form: Your insurance company will have a claim form for you to fill out. This form asks for details about your therapy sessions, like dates and costs. Make sure to fill out every part of the form correctly.

  3. Attach Required Documents: Along with the claim form, you'll need to attach documents. These can be session notes from your therapist or receipts showing how much you paid.
  4. Submit Your Claim: Once everything is ready, submit your claim to your insurance company. You can usually do this by mail, email, or sometimes directly on the insurance company's website.

  5. Follow Up on Your Claim: After you submit your claim, it's important to keep track of it. If you don't hear back from your insurance company in a few weeks, call them to check the status of your claim.

Remember, if your claim is denied, you can always ask why and even appeal the decision. It's important to stay calm and organized throughout this process.

Common Challenges and Solutions in Insurance Reimbursement for Therapy

When you're trying to get insurance to pay for therapy, you might run into some problems. But don't worry, there are ways to solve them. Here are some common challenges and how you can handle them:

  1. Claim Denials: Sometimes, insurance companies might not agree to pay for your therapy sessions. If this happens, ask them to explain why your claim was denied. Understanding their reasons can help you fix any issues and resubmit your claim.

    Example: Sarah's Claim Denial

    Sarah submitted a claim for her cognitive-behavioral therapy sessions, but it was denied due to a lack of detailed documentation. She contacted her therapist, who provided more detailed session notes. Sarah resubmitted her claim with this additional information, and her insurance company approved it.
  1. Confusing Paperwork: Insurance forms can be hard to understand. If you're not sure about something, it's okay to ask for help. You can talk to your therapist, someone at the insurance company, or even a family member who knows about these forms.
  1. Long Wait Times for Reimbursement: After you submit your claim, it might take a while to get your money back. If it's taking longer than expected, call your insurance company to check on your claim's status. Sometimes, just asking about it can help you understand the timeline better.

    Example: Emily's Delayed Reimbursement

    Emily submitted her insurance claim for therapy but didn't receive any response for several weeks. She called her insurance company to inquire about the delay. They informed her that her claim was still being processed and provided an estimated time frame for completion. Emily regularly checked in until her claim was processed and she received her reimbursement.
  1. Limits on Coverage: Your insurance might only pay for a certain number of therapy sessions. If you need more sessions, talk to your therapist about this. They might be able to suggest other options or help you find a way to continue therapy within your insurance plan's limits.

Remember, it's important to stay calm and patient. Dealing with insurance can be tough, but knowing these tips can make it easier to handle the challenges.

Additional Challenges You May Come Across

There are a few additional common problems that can be included to provide a more comprehensive view of the challenges one might face with insurance reimbursement for therapy. Here they are:

  1. Inadequate Coverage for Specific Types of Therapy: Some insurance plans may not cover certain types of therapy, like couples counseling or specialized therapies (e.g., art therapy, EMDR). If you find your type of therapy isn't covered, you can discuss alternative options with your therapist that are covered, or consider supplemental insurance plans.

    Example: Jordan's Art Therapy Coverage Issue
    Jordan wanted to start art therapy but found out his insurance did not cover it. He discussed this with his therapist, who helped him find a group therapy option covered by his insurance. Jordan also looked into supplemental insurance plans that could cover specialized therapies in the future.
  1. Issues with In-Network vs. Out-of-Network Providers: If your therapist is out-of-network, your insurance might not cover as much of the cost, or it may not cover it at all. It’s important to understand the differences in coverage for in-network and out-of-network providers and consider the financial implications of each.

  2. Difficulty Finding a Covered Provider: In some areas, it might be hard to find a therapist who is covered by your insurance and accepting new clients. In such cases, exploring teletherapy options covered by your insurance or seeking assistance from your insurance company in finding a provider can be helpful.

    Example: Omar had trouble finding a therapist covered by his insurance and accepting new clients. He explored teletherapy options, which were covered by his insurance. This allowed him to start therapy sooner with a compatible therapist.
  1. Misunderstanding Coverage Terms: Sometimes, the terms and conditions of your insurance plan can be confusing, leading to misunderstandings about what is covered. It's crucial to read your policy carefully or speak with an insurance representative to clarify coverage details, especially regarding deductibles, co-pays, and co-insurance.
  1. Pre-authorization Issues: Certain plans require pre-authorization before you start therapy. Failing to get this authorization can result in non-payment. It’s important to understand if pre-authorization is needed for your therapy sessions and complete this step in advance.

    Example: Carlos's Pre-authorization Oversight
    Carlos started therapy without realizing his plan required pre-authorization. When his first few sessions weren’t covered, he worked with his therapist to get the necessary pre-authorization for future sessions. Although the initial sessions were out-of-pocket, he ensured all subsequent therapy was covered.

Tips for a Smooth Insurance Reimbursement Experience

Dealing with insurance doesn't have to be stressful. Here are some tips to help make the process go smoothly:

Stay Organized: Keep all your therapy and insurance documents in one place. This includes session dates, receipts, claim forms, and any correspondence with your insurance company. Being organized can save you time and make it easier to track your claim's progress.

Understand Your Policy: Make sure you understand your insurance policy well. Know what's covered, the number of sessions allowed, and any deductibles or co-pays you're responsible for. If anything's unclear, don't hesitate to call your insurance company for clarification.

Communicate with Your Therapist: Talk to your therapist about your insurance concerns. They can often provide necessary documentation and may even have experience dealing with insurance companies directly.

Submit Claims Promptly: Don't wait too long to submit your superbill, which your therapist should provide. The sooner you send them in, the sooner you can get reimbursed. Check if there are any time limits for submitting claims in your policy.

Follow Up Regularly: After submitting a claim, follow up with your insurance company if you don't hear back within a reasonable time frame. Regular check-ins can help ensure your claim doesn't get overlooked.

Be Prepared for Possible Denials: If your claim is denied, don't get discouraged. Find out why it was denied and see if it's something you can address. Sometimes, resubmitting with additional information or correcting a simple error can resolve the issue.

Ask for Help When Needed: If you're feeling overwhelmed, ask for help. This can be from a family member, a friend, or even professional services that assist with insurance claims.

Example: Kevin's Efficient Claim Process

Kevin started therapy and was mindful of his insurance procedures. He kept a folder with all his therapy documents, regularly checked his insurance policy for clarity, and communicated openly with his therapist about documentation. He submitted his claims right after each session and followed up with his insurance company every two weeks. When one claim was initially denied due to an error in the form, Kevin quickly corrected it and resubmitted. His organized approach and proactive communication ensured a smooth and successful reimbursement process.

By following these tips, you can make the insurance claiming process for therapy less daunting and more efficient.


Throughout this article, we've explored the essential steps and strategies to successfully navigate insurance reimbursement for therapy. We learned about different insurance plans and their coverage for therapy, understood the eligibility criteria and paperwork required, and went through a step-by-step guide for filing claims. We also tackled common challenges and provided practical tips for a smoother reimbursement experience.

Remember, the key takeaways are:

If you're uninsured or prefer out-of-network benefits, Thrizer can assist. Specializing in automating the therapy reimbursement process, Thrizer does everything for you. Just attend your sessions, and Thrizer will handle the reimbursement, making therapy access more accessible and stress-free.



This blog post is provided for informational purposes only and is not intended as legal, business, medical, or insurance advice. Laws relating to health insurance and coverage are complex, and their application can vary widely depending on individual circumstances and state laws. Similarly, decisions regarding mental health care should be made with the guidance of qualified health care providers. We strongly recommend consulting with a qualified attorney or legal advisor, insurance representative, and/or medical professional to discuss your specific situation and how the laws apply to you or your situation.

About the Author
Brandon Grill

Brandon Grill is a mental health copywriter and marketer based in Las Vegas, NV. He loves helping mental health professionals build fulfilling businesses. You can find Brandon going on a walk with his adorable nephews.