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Clients aren’t coming to me nearly as often with insurance questions because they’re getting clear, consistent information directly from Thrizer.
Frankie Gonzalez is Practice Manager for Resilience Counseling and Wellness, a group practice with 11 clinicians on staff. That’s 11 clinicians who rely on Frankie to help their clients with out-of-network claims filing.
Early in her tenure, Frankie had a problem. Clients were struggling to navigate their out-of-network benefits, and when they did, the problem landed on her desk.
“People were trying to navigate deductibles, reimbursement rates, superbills, and insurance portals on their own, and it often created a lot of confusion and stress,” she said. “Even when we did everything on our end correctly, clients would still run into delays or denials that were completely outside our control.”
The result? Frustrated, anxious clients and a major administrative burden for Frankie and the practice. But the problem went beyond admin. It threatened clients’ ability to afford therapy.
“They either didn’t know how to submit claims, didn’t have the time or bandwidth to keep up with the process, or felt discouraged after one or two rejections,” Frankie said.
Many clients paid full private pay rates without benefitting from their out-of-network benefits at all. Treatment was much less affordable than it could have been. “For some,” Frankie said, “that difference determines whether therapy feels sustainable.”
Existing clients were reducing session frequency or hitting pause on therapy. And new clients coming in the door sometimes wouldn’t start therapy at all because they couldn’t get the out-of-network support they needed.
“I’m always looking for tools that actually make life easier for both clients and the practice,” Frankie said.
Before trying Thrizer, Frankie sampled other options. But they didn’t make the grade.
“Some platforms were overly complicated for clients, some didn’t integrate well with our workflow, and others still required clients to do most of the heavy lifting with their insurance companies,” she said.
“We also experimented with more manual systems on our end,” she added, “but that created a lot of back‑and‑forth and still left clients feeling confused or discouraged.”
Nothing Frankie tried reduced the administrative burden for the practice’s clients—or for herself.
“Clients were still getting stuck in insurance portals, dealing with delayed reimbursements, or giving up altogether,” she said. “And on my side, I was spending a significant amount of time troubleshooting issues that weren’t really ours to fix. It pulled energy away from the parts of my role that directly support clients and clinicians.”
After signing the practice up for Thrizer, though, that all changed.
“Thrizer was the first solution that genuinely addressed both sides of the problem,” Frankie said. ”It simplified the process for clients, made reimbursements predictable, and often helped them access a lower rate for their sessions. And it dramatically reduced the administrative load on me.”
“We’ve been using Thrizer for a little over a year now, and it’s made a noticeable difference for both clients and our internal workflow,” Frankie said.
And clients’ financial anxiety has dropped. “Clients get clearer information, faster reimbursements, and far less frustration with insurance,” said Frankie, “which means they can stay focused on their healing instead of paperwork.”
As Practice Manager, she appreciates what Thrizer has done to change the conversation with new clients about therapy.
“When someone is interested in starting therapy but the session rate feels a little too high, I can immediately offer to check their out of network benefits using the instant benefits checker,” she said. “Thrizer has absolutely supported our growth, especially when it comes to private pay clients who might have otherwise felt priced out.”
Now, on the rare occasion a client has an issue with a claim, they get quick one-on-one support from Thrizer. Frankie said it saves her hours of administrative work each week. And clients get fast solutions that otherwise would have taken days to untangle over email.
Frankie said that, most importantly, switching to Thrizer has relieved clients of the burden of claims submission. “Clients don’t have to do anything extra, and I don’t have to walk them through complicated steps,” she said.
“Being able to offer that kind of clarity and support right away, especially when someone is already feeling vulnerable or unsure, is the part of Thrizer I value most.”
Being able to offer that kind of clarity and support right away, especially when someone is already feeling vulnerable or unsure, is the part of Thrizer I value most.
Are you thinking about switching from insurance to private pay but you're worried about losing clients? Want a better way to offer out-of-network support without extra admin work?
Join Frankie and thousands of therapists using Thrizer to simplify out-of-network billing and offer a better experience for their clients.
With Thrizer, your clients save money on therapy while you get paid your full rate. It's a win-win.
